Technical Support Hotline
09/19/2014
In December 2013, Franklin Controls Systems toll-free service hotline transitioned to the Franklin Electric Technical Service Hotline. This was done in hopes of eliminating confusion with multiple support lines. So our customers get the right help, right away. Below are the options you are presented with when you call the hotline.
“You just got a little more help from a Friend”…
Franklin Electric Technical Service Hotline 800.348.2420
Call Options:
- Franklin Water – Option #1
- Hours of Support:
- Monday – Friday: 8 am to 5 pm EST
- Contact Field Service Representative for emergencies
- Website: franklinwater.com
- Hours of Support:
- Franklin Control Systems – Option #2
- Hours of Support:
- Monday – Friday: 6 am to 5 pm PST. On-Call is 5 pm to 10 pm PST
- Saturday and Sunday: No Standard Hours. On-Call is 8 am to 5 pm PST
- Franklin Control Systems can still be reached directly at 800.962.3787
- Website: franklin-controls.com
- Hours of Support:
- Little Giant Commercial – Option #3
- Hours of Support:
- Monday – Friday: 7 am to 4:30 pm CST
- LG Commercial can still be reached directly at 800.701.7894
- Contact Field Service Engineer for emergencies
- Website: franklinwater.com
- Hours of Support:
Sincerely,
Dustan Kailiuli
Application Engineering Manager
Franklin Control Systems