Technical Support Hotline

09/19/2014

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In December 2013, Franklin Controls Systems toll-free service hotline transitioned to the Franklin Electric Technical Service Hotline. This was done in hopes of eliminating confusion with multiple support lines. So our customers get the right help, right away. Below are the options you are presented with when you call the hotline.

“You just got a little more help from a Friend”…

Franklin Electric Technical Service Hotline 800.348.2420

Call Options:

    • Franklin Water – Option #1
        • Hours of Support:
            • Monday – Friday: 8 am to 5 pm EST
            • Contact Field Service Representative for emergencies
    • Franklin Control Systems – Option #2
        • Hours of Support:
            • Monday – Friday: 6 am to 5 pm PST. On-Call is 5 pm to 10 pm PST
            • Saturday and Sunday: No Standard Hours. On-Call is 8 am to 5 pm PST
        • Franklin Control Systems can still be reached directly at 800.962.3787
    • Little Giant Commercial – Option #3
        • Hours of Support:
            • Monday – Friday: 7 am to 4:30 pm CST
            • LG Commercial can still be reached directly at 800.701.7894
            • Contact Field Service Engineer for emergencies


Sincerely,

Dustan Kailiuli
Application Engineering Manager
Franklin Control Systems