FE Connect | Franklin Water

FE Connect enables onsite connectivity along with virtual collaboration and support, enhancing the way you service Franklin Electric products from your handheld device. Using intuitive setup features as well as real-time logs and monitoring, FE Connect allows you to support any Franklin Electric product equipped with wireless connectivity. You get convenient access to all compatible Franklin Electric products in a single tool – now and in the future. Plus, FE Connect helps you save time and enhances safety during installation and service with an array of startup, monitoring and troubleshooting solutions that minimize hands-on interaction with the drive or protection device.

And now, FE Connect offers even more interactive support via the app’s One-to-One™ tool. This new feature allows you to easily and securely give support team members temporary access privileges via one of two modes: Handoff for real-time programming access or View Only for read-only capabilities. It’s one more way Franklin Electric is supporting professionals so you can get on to the next job faster.

Discover intuitive setup and navigation for your Franklin Electric products:

Pairs quickly with compatible drives and protections
Startup is simple with in-app guidance
Access over-the-air firmware updates for effortless upgrades

Quickly service more jobs:

Create and manage templates to easily save and load configurations from one installation to the next
Save connected devices and manage locations to quickly reconnect

Access local monitoring & unlock full-view logs and reporting:

Get real-time product status
Conveniently collect auto-generated commissioning reports and time-stamped logs

Get expert support how you need it:

With FE Connect’s One-to-One service feature, installers can give temporary access to Franklin Electric’s support team or their own internal experts for real-time, live support
Additional in-app support tools troubleshoot potential issues and recommend corrective actions – no internet connection required
Email serves as a pre-call reporting, streamlining troubleshooting when contacting Franklin Electric Support